General Counsel

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win in 2011 and has since become one of the fastest-growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,800+ customers from IBM, Acxiom, Discovery Education, and Peloton, Talkdesk is disrupting a $40+ billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

Responsibilities:

Proven experience building and managing a legal team capable of scaling with a rapidly growing enterprise technology company

Provide counsel to all levels of management on the business environment, challenges, and corporate objectives

Manage prosecution of patent applications with counsel and identify relevant strategies for international filings on a case-by-case basis

Oversee the building of legal operations to effectively serve contract needs, prioritize tasks, and integrate with other company-wide systems

Oversee the management and maintenance of all company legal templates, including our Terms of Use, Privacy Policy, PIIA, Employment Contract, etc.

Provide counsel and advise on legal liabilities associated with many areas of the business (i.e. employment law, commissions agreements, real estate leases, international expansion, system tooling, company policies, corporate finance, partnerships, etc.)

Specify internal governance policies and regularly monitor compliance

Evaluate risk factors impacting business decisions and anticipate unique legal issues that could impact the company

Communicate and negotiate with external parties (i.e. regulators, external counsels, vendors, etc.), creating relationships based on trust

Maintain current knowledge of alterations in legislation

Develop the organization's policies on industry-specific issues, corporate governance or regulatory affairs

Requirements:

Minimum 10 years experience and JD degree from an accredited school

MBA will be considered an advantage

Admitted to a recognized bar

Proven experience as a General Counsel in SaaS environment

Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organization

Broad direct experience with a variety of legal matters, including strategic business agreements, commercial contract negotiation, information security and compliance, privacy, corporate governance, intellectual property rights, international expansion and management of affiliates

Strong negotiating skills with both legal and financial/commercial issues

Ability to work independently with little or no supervision

Excellent knowledge and understanding of corporate law and procedures

Full comprehension of the influences of the external environment of a corporation

Demonstrated ability to create legal defensive or proactive strategies

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.